File a Return







    Email returns@getunlockd.com with any questions.


    (Last Revised: June 30, 2020)

    EFFECTIVE DATE: January 1, 2020

    RETURN POLICY

    Customers can return any product for a full refund within 30 days of delivery. Delivery date is based on the date that the product is marked as “delivered” by the carrier. Return postage is paid for by Unlockd. Customers must use the pre-paid return shipping label that is provided by Unlockd. Customers cannot return a product after the 30 day return window. 

    REFUND POLICY

    Refunds are issued for the full charged amount and applied to the customer’s original payment method within 3 business days of receiving a returned product. Once the refund is applied, customers should wait 3-5 business days for the refunded amount to show on their card account. Customers may contact the card-issuing bank to learn their bank’s specific refund timelines. More information on refund billing timelines can be found here

    Refunds are not issued in the form of store credit.

    A partial refund may be issued if the product is returned in a condition that is different than the originally-delivered condition. Our support team will contact customers prior to making their partial-refund assessment. 

    File a Return







      Email returns@getunlockd.com with any questions.


      (Last Revised: June 30, 2020)

      EFFECTIVE DATE: January 1, 2020

      RETURN POLICY

      Customers can return any product for a full refund within 30 days of delivery. Delivery date is based on the date that the product is marked as “delivered” by the carrier. Return postage is paid for by Unlockd. Customers must use the pre-paid return shipping label that is provided by Unlockd. Customers cannot return a product after the 30 day return window. 

      REFUND POLICY

      Refunds are issued for the full charged amount and applied to the customer’s original payment method within 3 business days of receiving a returned product. Once the refund is applied, customers should wait 3-5 business days for the refunded amount to show on their card account. Customers may contact the card-issuing bank to learn their bank’s specific refund timelines. More information on refund billing timelines can be found here

      Refunds are not issued in the form of store credit.

      A partial refund may be issued if the product is returned in a condition that is different than the originally-delivered condition. Our support team will contact customers prior to making their partial-refund assessment.